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For online orders, we will refund the value of your returned item(s) to the account/ credit card used for purchase.
Refund of a product is allowed only under the following circumstances:
· If the product delivery takes more time than promised (reasons like natural calamities, delay due to the logistics partners, unavailability of the customer, etc are covered under exceptions and a refund will not be entertained under such circumstances), then the customer can cancel the order and the full amount will be refunded back to the customer within 14 working days. B FIT does not take any responsibility for a delay in refund because of the delays made by the bank, calamities, or national holidays.
· A customer can request for a refund if the specification of the product received is not as per the specifications mentioned on the website or if the product replacement takes more than 14 working days. A refund will not be initiated if the customer is not happy with the look quality of a defect-free product, physical damage not notified within 24 hours of receiving the product, any damage caused by the user.
· Please note that depending on the situation, the amount may be refunded after deducting the bank and delivery charges.
Replacement can be made if the customer establishes that the product delivered is defective or has physical damage. In case of receipt of damaged or defective consumer durable items and non-durable items please report the same to our Customer Service team by calling at +91 9899212178 (10:00 a.m to 6:00 pm/6 days a week), or write an email to care@bfitkart.com . The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 24 hours of receipt of the products. In case you feel that the product received is not as shown on the site or as per the specifications, you must bring it to the notice of our customer service within 24 hours of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
· In case of any product defect coming up within the 1st 10 days of the invoice date then the product may be replaced basis the nature of the problem. Any product defect notified after 10 days of the invoice will not be eligible for a replacement. A product will not be replaced if the customer is not happy with the look, quality of a defect-free product, physical damage not notified within 24 hours of receiving the product, any damage caused by the user.